Refund/Return Policy

Requesting a Refund or Return

Return any item shipped by Elite Fuel for a refund or replacement within 30 days of receipt.

Before returning a product to us, you will need to email us at nextlevel@elitefuel.net and request a refund.

Refunds are provided only for the price of the product on the original order and do not include shipping charges or coupons/discounts used at the time of purchase.

To receive a refund or replacement, your product must be shipped back to us unless we advise you to discard the unwanted product.

Return Shipping

Return postage is the responsibility of the buyer.

Elite Fuel is not responsible for lost or stolen return packages.

When returning products to Elite Fuel, we recommend that you insure the return package and obtain a tracking number.

Damaged, Defective, or Incorrect Items

We are committed to providing the highest level of service possible. If there is a problem with your order, please contact us immediately at nextlevel@elitefuel.net. Provide us with as much information as you can about the problem, including your order number, names and quantities of the affected items. We will be happy to provide a refund or replacement for damaged or defective items at no additional cost to you.

If the items you received do not match the items on your order, we will happily ship the correct items at no additional cost to you. We may ask that you return the incorrect items to us using a prepaid return postage label.

Note:

Receiving an incorrect item does NOT include receiving a product that was purchased by mistake.

If you purchased the wrong item by mistake, we ask that you place a new order for the correct item and email nextlevel@elitefuel.net and request a refund for the mistakenly purchased product.

*Elite Fuel reserves the right to deny refund requests for fraudulent returns or orders delivered over 30 days prior to submission of the request.